I have stayed in many Four Seasons and this is among my favorites. The rooms are large and really cozy in an old fashioned way. But not fussy or dated or worn at all. I have seen rooms at the Ritz and Claridge's when friends stayed there that were beautiful but extremely tiny. These are not small. And we did not have expensive rooms.
The staff were genuinely friendly without being intrusive or obsequious. Everything was smooth and easy. The concierge were amazingly helpful and nice.
The food was delicious.
I was just there with my mother who has a difficult time walking and was worried about how things would go. The hotel, everyone from top to bottom, made everything easy and seamless.
And a couple of blocks away are coffee shops, drugstore, etc.
We really had a perfect vacation.
I don't understand the complaints about this place unless they expected a shiny modern American style place. This has all the luxury of the top European hotels, including other Four Seasons in Europe.
Do it.

Ok, this is the real story. I have stayed at Four Season's properties throughout the world. This is without a doubt the worst. This place is so over priced even for London. The inclusive breakfast was a joke. I was expecting a grandiose buffet with additional items off the menu however I was very surprised by the lack of variety, especially at a Four Season. The decor seems dated at best. Only one elevator during my stay. The room was a nice size considering I was in London, however the quality of the room furnishings did not live up to a four season's property. The teas were excellent. Free internet that was surprising fast, located in lobby area. The gym again was not up to four season standard. If you are a regular patron of four seasons you will probably be disappointed. The staff was extremely nice.

I stay here regularily.

The service is out of this world, nothing is a problem. The rooms are spacious and warm, the beds and the comfiest bed you will ever sleep in! The food is devine!

I miss the Four Seasons when i have not been for a while!

Worth evey penny!!!

We had a one night stay in a deluxe room with a Hyde Park view in January this year & it's very clear that the hotel needs a complete refurbishment.

The decor is more than tired - even when it was first done the style must have been a little dated. But don't let that put you off. The rooms are large & you have a lovely sense of space. Light floods in from the floor to ceiling windows (or it does when there's sunshine).

The whole hotel is impeccably clean & our room was very comfortable. There were very nice quality & generous sized products in the bathroom. Robes were good.

Importantly though the staff were lovely & very well trained - helpful & pleasant.

We liked being here very much.